FAQ

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Accommodations

Why should I rent a vacation rental instead of a hotel room?

 

A vacation rental is much more like a home. Each unit is individually owned and is decorated in a unique style. All of the units we offer for rent have full kitchens which can cut down on costs and provide convenience, especially when traveling with children! The pictures on our website are accurate depictions of the unit and its view. Hotels can guarantee a view category but do not let you know the exact unit # nor do they say how good the view will be.

 What is the difference between an "oceanfront" and "ocean view" condo?

 

"Oceanfront" view is an unobstructed 180 degree view of the ocean. "Ocean view" would be a view of the ocean with possible obstructions or a view at an angle or between two objects or buildings.

What is the difference between VRBO/HomeAwayAirBnB and your site?

 

VRBO/HomeAway/AirBnB are advertising sites. We are the property management company that manages everything from marketing to maintenance and housekeeping. We advertise on VRBO and other sites to get our homes the most visibility.

  

Cancellation Policy

$300 cancellation fee on all reservations up to 30 days prior to check-in

50% refund between 15 and 30 days before check-in

No refund less than 15 days prior to  check-in

 

Check-in & Check-out

Do you allow early check-ins and late check-outs?

 

We are no longer able to allow early check-ins and late check-outs due to the new COVID-19 cleaning protocols.  We do offer a program where you can purchase a partial day A later check-out (up until 8PM) can be purchased for a half day's rent plus tax. We cannot confirm a late check-out until the day before your designated date of check-out unless it was arranged at time of booking.

Do I have to check-in by a certain time?

Check-in is at 4pm and guests can arrive any time after. All of our units have lock boxes or keypads and you can go directly to the unit. 

What are the check-out procedures?

 

Check-out is at 10AM on the designated date of checkout. Upon your departure we ask that you take the trash out, start the dishwasher with detergent, secure all windows and doors, turn off fans, lights and AC. For those units with keys, please leave them on the kitchen counter, making sure there is also a key in the lockbox.

 

Housekeeping & Maintenance

What are your COVID-19 Cleaning Protocols?

 

Our Housekeeping service uses cleaning and disinfecting protocols recommended by the CDC and WHO to clean between guests, with particular attention paid to high-touch items such as door knobs, light switches, cabinet pulls, etc.  As more information regarding the spread of covid-19 becomes available, we will adapt our cleaning protocols with the health and safety of our guests and vendors.

Can I clean the condo myself upon check-out, rather than using your cleaning services?

 

No. Guests are instructed not to clean or launder any items in the condo upon their departure. Our housekeeping team follows very strict cleaning and sanitation standards and is required to clean the condo after each guest vacates.

Do you provide daily maid service?

 

In order to keep our rates lower than hotel rates, we do not provide daily maid service. This leaves you with privacy and the convenience of washing your own laundry as most condos have a washer and dryer. Maid service may be arranged for a nominal fee. Please contact our office for details.

We've run out of toilet paper, dishwashing soap, etc. Can you bring us some more?

 

The housekeeping department provides a starter kit of basic necessities in the kitchen and bath(s), and these items will need to be replenished by guest(s) as needed.

We can't get the TV/DVD/Internet/etc. working. Are there instructions in the unit?

 

Our APVR Hospitality App has WIFI information along with instructions for TV, etc. The network and password information can also be found on the router in the unit. If you need further assistance, please contact Rick, at 808-214-8494.

Is there an after-hours emergency contact number/person for A Perfect Vacation Rental?

 

Yes. Please contact the following numbers first, if appropriate. 

  • Lahaina Shores Front Desk number 808-661-4835
  • Puamana Office: 808-661 3423 between 8:30-5:30 M-F
  • Puamana Security: 808-667-5383 or 808-495-3644

If additional assistance is needed, contact Rick Parlett at 808-214-8494

 

Location & Access

How do I obtain the keys?

 

You will receive an invitation to download our Hospitality App upon payment in full (about 2 months prior to your arrival). Information on the app includes: driving directions from the airport to the property, parking instructions, the code to the lock box or electronic door lock, the internet information along with much, much more!

 

Features & Amenities

Is smoking allowed in the condo?

 

Smoking is strictly forbidden, inside, on the lanai, and within 20 feet of any of our properties. Smoking is prohibited property wide at Lahaina Shores.

Does the condo come with linens and towels, or do I need to bring my own?

 

Linen, bath towels and kitchen towels are provided. Beach towels are also provided.

What items can I expect to find in the condo?

 

Our rentals are equipped with most items that you would find in the average household. Our units feature a full size refrigerator, microwave, stove/oven, utensils, dishes, pots and pans, linens, etc. even hairdryers.

Start up amenities include automatic dishwasher soap, hand soap, laundry detergent, limited supply of toilet paper and paper towels. Any supplies beyond the initial start-up amenities are to be supplied by the guest. Shampoo, conditioner and lotions are not provided.

Is internet access available in my condo?

 

Yes, all of our units have complimentary wifi.

Do all of the condos have air conditioning?

 

Yes, AC units range from wall units, split system AC's to central air conditioning.

Are there BBQ's available?

 

In Puamana, each unit has a gas BBQ.  Lahaina Shores has communal BBQ's.

Are beach towels or other beach gear provided?

 

Beach Towels are included in our regular linen service. Each unit also has 2 beach chairs, an umbrella and a cooler.  We are no longer able to provide other beach gear due to COVID-19 cleaning protocols.  These items can be rented through our concierge, Boss Frogs.

Are cribs, highchairs or toys available at the units?

 

These items are not provided due to sanitary reasons. We recommend renting from Akamai Mothers.

 

Booking Process

What are the additional costs if any?

 

The nightly rate + taxes, cleaning fee, booking fee, resort fee, and damage deposit (or damage protection insurance) are included on your reservation. Optional travel insurance is also available through CSA Travel Insurance. There is a nominal parking fee ~ $3.50/night + tax at Lahaina Shores and a $10/night + tax fee for a second car in Puamana.

What is your deposit and cancellation policy?

 

We ask for 25% of the booking total at time of booking. Final payment is due 45 days prior to arrival. There is a $300 cancellation fee up until 30 days prior to arrival at which time it goes to 50% refund, then 14 days prior to arrival all payments become non-refundable. Guests are encouraged to purchase travel insurance.

What forms of payment do you accept?

 

We accept Visa, Mastercard and American Express for the deposit. In an effort to keep our rates lower we ask that Final Payments be made by check or e-check (available for US banks only). If you choose to make the Final Payment by credit card there is a 3.5% processing fee. (No processing fee charged for deposits.) The processing fee can be avoided by paying through one of the methods listed above.

Do you offer Travel Insurance?

 

Yes, we offer Travel Insurance through Generali and it is a small price to pay for peace of mind. It covers you and your fellow travelers for so much more than just your lodging. 

  • Trip Cancellation 100% of Trip Costs paid to APVR
  • Trip Interruption 150% of Trip Costs paid to APVR
  • Travel Delay $600
  • Baggage $1,000
  • Baggage Delay $1,000
  • Medical and Dental Expenses $25,000
  • Emergency Assistance and Transportation $1,000,000
  • Accidental Death and Dismemberment (Travel Accident) $100,000
  • Rental Car Damage $25,000
  • Coverage in the event of a positive COVID-19 test

After Your Stay

What is your lost and found policy?

 

We will return your lost item to you if you call us within two weeks of your departure date. A $20.00 handling fee, plus postage, will be assessed for all lost & found items that have been recovered and returned. Any items not claimed within two weeks will be donated to a local charity.